For med spas & aesthetic clinics
The 60-second front desk for med spas.
Ava answers every call, day or night. She texts every web and Meta lead back in under a minute and books the consult in your calendar. We set her up and manage her. You pay her a salary, not a recruiter.
Ava
Front Desk · Med Spa
Status: on shift
Interview her yourself
Text Ava right now, from this page.
For this demo she works at Marigold & Vine Aesthetics, a made-up med spa in Denver. Ask what a client would ask. Try to book a consult. Try to trip her up.
This is the same Ava who answers your phone, in text mode, like when she replies to a new lead. Conversations are logged so we can improve her. No personal details needed: make some up.
- "How much is Botox?"
- "Saturday morning?"
- "I'm pregnant, is filler OK?"
- "Are you a real person?"
Your browser will ask for your microphone. Calls last up to 3 minutes and are recorded.
Rather see a real shift? Book a 20-minute interview.
The leak
You pay for the lead. Then it waits.
Your ads work at 9 p.m. on a Sunday. Your front desk works 9 to 6, on one phone line, while checking in the 2 o'clock. Every slow reply hands the client to the spa down the street that answered first.
Firms that reached a web lead within an hour were about 7 times as likely to qualify it as firms that waited one hour more.
Harvard Business Review, 1.25M leads, 2011. SourceThe average spend per med spa visit. One consult that never gets a reply costs you more than a week of Ava's salary.
AmSpa 2024 State of the Industry. SourceA full-time receptionist covers about 40 of the 168 hours in a week. The other 128 go to voicemail. Median pay is $37,230 a year before taxes and benefits.
BLS, receptionists, May 2024. SourceJob description
What Ava does on every shift.
She doesn't take breaks or call in sick, and she doesn't put callers on hold. When something needs a human, she hands it to your team at once with a full summary.
- Answers every call, 24/7Nights, weekends, lunch, and when your desk is busy with a client in front of them.
- Replies to every lead in under 60 secondsWeb forms and Meta lead ads get a text in under a minute, then a call. That's while they're still on their phone.
- Answers questions from your menuTreatments, price ranges, prep, downtime, deposits and policies, all from a script you approve. No medical advice, ever.
- Books the consultInto your booking software where it allows, or as a warm handoff your desk confirms in one tap.
- Texts back every missed callIf a call drops or the line is busy, the caller gets a text from your spa within seconds.
- Revives dead leadsWorks through the people who asked and never booked, with offers you approve.
- Knows when to get a humanComplaints, medical questions, reactions after treatment, or "can I talk to a person" go straight to your team.
Her weekly timesheet
Sample data. Your real timesheet arrives every Monday with call recordings and transcripts.
Do the math
What slow replies cost your spa.
Move the sliders to match your month. This uses your own numbers, so it's only as good as your guess.
Your options
Hire a person, buy software, or employ Ava.
| Another coordinator | DIY AI receptionist app | Ava (Employable Agents) | |
|---|---|---|---|
| Monthly cost | ~$3,100 wages, plus taxes and benefits | $90–$500 + your time | $997, all in |
| Hours covered | ~40 of 168 | 24/7 | 24/7 |
| Texts web & Meta leads in 60s | When free | Usually calls only | Yes, then calls |
| Who sets it up and tunes it | You train them | You do | We do, every week |
| Revives old leads | Rarely | Top plans only | Included |
| Weekly report with recordings | No | A dashboard to check | In your inbox Monday |
| If it doesn't work | Severance, rehiring | Cancel, keep your setup time lost | Month one free if under 10 consults |
Salary
Pay her like staff. Fire her any day.
Month to month. No contract. We take on 5 new spas a month so every onboarding gets done right.
Night Shift
For spas with a strong day desk that lose the evenings and weekends.
+ $500 onboarding
- After-hours, weekend and overflow calls
- Missed-call text-back
- Answers from your approved menu
- Books consults or hands off to your desk
- Weekly timesheet with recordings
Full-Time
Every call and every lead, all day, every day.
+ $1,000 onboarding waived for the Founding Five. Price goes to $1,497/month after.
- Everything in Night Shift, around the clock
- Web form & Meta lead reply in under 60 seconds, text then call
- Dead Lead Revival in week one
- Review requests after visits
- Weekly tuning call with us, month one
- 10-consult guarantee
What you get on Full-Time
Everything she comes with.
or free
The 10-consult guarantee
If Ava doesn't book at least 10 consults in her first 30 days, you don't pay her month-one salary, and she keeps working free until she does.
Two conditions: send her all your calls and leads, and keep open slots on your calendar. That's it.
How hiring works
Live in 7 days. One call from you.
Interview
A 20-minute call. We look at your lead flow and your Lead Response Test result, and you tell us if she's a fit.
Onboarding
One 45-minute call. You walk us through your menu, prices, policies and how your desk books. We do the rest.
Shadow Shift
Your team calls and texts her. We tune her voice, answers and handoffs until your team signs off.
First shift
She goes live on your line and lead forms. Dead Lead Revival starts the same week. Your first timesheet arrives Monday.
Free, no call needed
How fast does your spa reply?
Our Lead Response Test sends one normal inquiry through your website, just like a new client would. We time the reply and note which channel came back and how many follow-ups came. Then you get a one-page report. Most owners are surprised.
We never book a real slot or take one from a real client. When the test window closes, we send your team a short note so nobody keeps chasing a lead that isn't real.
Questions owners ask
Before you hire her.
Does Ava tell callers she's an AI?
Yes. She opens every call as the virtual assistant for your spa and says the call is recorded. If someone asks, she always says she's an AI. If a caller wants a person, she hands them to your team. Honesty keeps you clear of state AI-disclosure and recording-consent laws, and clients don't mind as long as she's helpful.
Will she give medical advice?
No. She answers from the menu, prices, prep notes and policies you approve. Anything medical gets a polite "our nurse injector will answer that at your consult," and she flags it for your team. For urgent post-treatment issues she follows your on-call steps and points people to 911 for emergencies.
Which booking software does she work with?
She can book directly into systems that allow it, such as GoHighLevel, Zenoti, Mindbody and Vagaro, and into Boulevard on plans with API access. For software without a booking API (Mangomint, GlossGenius and others), she captures the request with the client's preferred times and your desk confirms it in one tap. We tell you which path you're on during the interview, before you pay anything.
What about HIPAA?
Ava collects only what she needs to book: name, phone, email and the treatment someone is interested in. Whether HIPAA applies depends on your spa (for example, whether you bill insurance). We cover it on the interview call. If you need a Business Associate Agreement, we sort that out before she takes a single call.
Can she text and call our leads?
Yes, with the consent line we add to your web and lead forms. Texting needs US carrier registration (10DLC). We file it for you during onboarding. It can take a couple of weeks, and she handles calls in the meantime.
What does she sound like?
Like the demo at the top of this page. We can change her name, voice and tone to fit your brand, and your team signs off on her during the Shadow Shift.
What if she gets something wrong?
Every call is recorded and transcribed, and we review them. In month one we tune her every week. If she ever gets an answer wrong, we fix the script that day and tell you in the timesheet.
How do I fire her?
Email us. She's month to month with no contract. We turn her off at the end of your billing month and hand back your number and your data.
Next step
Book a 20-minute interview.
Tell us about your spa. We reply within one business day with times, and run a free Lead Response Test before we talk so you see your own numbers.
Founding Five: 0 of 5 seats taken.